Last Updated: May 19, 2025

At SL CIGAR, we are committed to providing you with the highest quality cigars, cigar cutters, and ashtrays, and we want every shopping experience to be a pleasant one. We understand that sometimes you may need to return a purchase, so we have developed the following return policy to make the process as smooth as possible.

1. Our Commitment

We guarantee that all cigars are stored under optimal conditions before shipping to ensure they are in prime condition. For cigar cutters and ashtrays, we guarantee they are new and match their product descriptions.

2. Conditions for Eligible Returns

a. Cigars:

* Damaged in Transit: If your cigars arrive damaged (e.g., broken, wrapper severely damaged affecting smoking, cigar box damaged causing harm to cigars), please contact us within 48 hours of receipt with clear photographic evidence.

* Incorrect Item Received: If you receive cigars that differ from what you ordered in terms of name, quantity, or specification, please contact us within 7 days of receipt.

* Quality Issues (Very Rare): If you believe there’s a significant quality issue with a cigar (e.g., unsmokable due to plugging – though note that plugging can sometimes be addressed with a cigar tool and isn’t always a quality defect; or a distinct off-aroma not characteristic of the cigar), please stop smoking immediately after the first problematic cigar, keep the remaining cigars, and contact us within 7 days of receipt. We will require a detailed description of the issue and may ask you to return the remaining cigars for assessment.

* Important Notes:

* Cigars are natural agricultural products. Variations in flavor due to batch, aging, or personal preference do not qualify as quality issues and are generally not eligible for return. We recommend purchasing single sticks or smaller packs when trying a new cigar for the first time.

* All returned cigars must be in their original packaging (e.g., cellophane wrappers or tubes unopened, if applicable) and free from man-made damage or improper storage.

* Opened boxes, cigars with their individual packaging removed (like cellophane), or smoked cigars (unless part of a quality issue assessment as described above) are generally not eligible for return.

b. Cigar Cutters and Ashtrays:

* Unused and in Original Packaging: If you change your mind, cigar cutters and ashtrays may be returned within 14 days of receipt, provided the item is unused, undamaged, and in its original packaging with all accessories (such as manuals, warranty cards, etc., if included).

* Damaged in Transit: If your cigar cutter or ashtray arrives damaged, please contact us within 48 hours of receipt with clear photographic evidence.

* Quality Issues / Functional Defects: If a cigar cutter or ashtray has a manufacturing defect or functional problem (e.g., cutter doesn’t cut properly, chipped blades; ashtray has cracks or significant blemishes not caused by shipping), please contact us within 14 days of receipt (or according to the item’s specific warranty terms, if any).

3. Non-Returnable Items

· Any opened, smoked, or cigars missing original packaging (unless qualifying under the quality issue conditions above).

· Cigars returned due to personal taste preference rather than quality issues.

· Cigars damaged due to improper storage by the customer (e.g., incorrect humidity or temperature).

· Used or damaged cigar cutters or ashtrays (unless due to a quality issue).

· Sale items, clearance items, or items explicitly marked as “non-returnable.”

· Items returned beyond the specified return period.

4. Return Process

1. Contact Customer Service:

o Within the timeframes specified above, please contact our customer service team via email at [Your Customer Service Email] or by phone at [Your Customer Service Phone Number]. Provide your order number, the item(s) you wish to return, and the reason for the return.

o For items damaged in transit or with quality issues, please include clear photos or videos as initial proof.

2. Obtain a Return Merchandise Authorization (RMA):

o Our customer service team will review your return request. If it meets our return criteria, we will provide you with an RMA number and detailed return instructions (including the return address).

o Please do not send back items without an RMA, as we may be unable to process your return.

3. Package and Ship the Item(s):

o Carefully package the item(s) to be returned (including all original packaging, accessories, free gifts, etc.) according to our instructions to prevent damage during return shipping.

o Include a note inside the package with your order number, RMA number, and contact information.

o We recommend using a trackable shipping service and keeping your tracking number for your records.

4. Return Shipping Costs:

o For returns due to our error (incorrect item, shipping damage, item quality issue): [Your Website Name] will cover the return shipping costs. You may prepay the shipping, and we will reimburse you upon receipt and verification of the return (please provide a shipping receipt); or, where feasible, we may arrange for a courier pickup.

o For returns due to customer reasons (e.g., “change of mind” for eligible cigar cutters/ashtrays): The customer is responsible for return shipping costs.

5. Refund Processing

1. Inspection: Upon receiving your returned item(s), we will inspect them to ensure they meet the conditions of our return policy.

2. Refund Timeline: Once the inspection is approved, we will process your refund within 3-7 business days. Refunds will be issued to the original payment method. The exact time for the funds to appear in your account may vary depending on your payment institution.

3. Refund Amount:

o For eligible returns, we will refund the actual amount paid for the item(s).

o If the return causes the original order to no longer meet the conditions for any promotions (e.g., bundle discounts, free gifts), we reserve the right to deduct the value of such promotions from the refund or request the return of the promotional item.

6. Exchange Policy

· If you wish to exchange an eligible returned item (e.g., for a different style of cutter or ashtray, or to replace an item damaged in transit with the same item), please state this when contacting customer service. We will process your exchange request based on stock availability. Exchanges may involve paying a price difference or receiving a partial refund.

7. Special Note on Cigars

Cigars are delicate natural products, highly sensitive to their storage environment (temperature and humidity). We strongly recommend placing them in a professional humidor as soon as possible after receipt to maintain their condition. Issues caused by improper storage after receipt by the customer are not eligible for return or exchange.

8. Policy Modifications

SL CIGAR reserves the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting on this website.

9. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please do not hesitate to contact us:2

· Customer Service Email: [email protected]

Thank you for your understanding and cooperation! We hope you enjoy shopping at SL CIGAR!